The Malaysian and Singaporean resorts of a large global entertainment group.
To rethink the service value proposition of their current franchises given rapidly growing regional competition from Greater China and changing tastes of young consumers.
Held cross-functional sessions to relook at existing business models and customer experience. Using the Customer Journey Canvas with integrated view of the digital and physical channels, new experiences were designed.

Finance function for one of the largest hotel groups in Mauritius.
To realign all key leaders to support both the current operations as well as the new business model of running management contracts for other hotels.
Structured a year-long coaching programme with assessments using both psychometric instruments and 1-on-1 sessions and followed up with individual development plans and 360-degrees feedback mechanism.