CASE 01: SME Banking

  • One of the large Malaysian commercial banks.

  • To develop a strong business position in the SME banking sector by identifying promising SMEs through an industry business competition.

  • Trained the shortlisted SME owners and managers to refine their business models for maximum potential.

CASE 02: Leadership Development 

  • Two of the five most systematically important banks in Mauritius.
  • To upgrade the operational effectiveness of middle-level and front-line branch managers in view of the continued liberalisation of the sector.
  • Conducted multi-session branch management skills upgrade programme with elements of change management and 1-on-1 coaching follow-ups.

CASE 03: Culture Change  

  • One of the leading corporate and investment banks in Mauritius.

  • To transform the work culture of all key staff members including senior management and private bankers to cater for more demanding clientele.

  • Developed Situational Judgment Scenarios as part the culture socialisation workshops and for continued use in all future selection during recruitment exercises.